Upcall
Upcall, based in San Francisco and operating remotely, provides outbound call professionals as a service, offering a platform and API for 24/7 access to vetted US-based callers. Serving over 400 companies, Upcall integrates with tools like Slack and Salesforce, and offers solutions for lead generation, market research, and customer engagement.
Company Overview
Upcall, a B2B company based in San Francisco, CA, specializes in providing outbound call professionals as a service. Operating with a team size of 6, the company offers remote services and is recognized as one of the top call center companies in the United States. Upcall combines technology with top sales professionals to create real phone, email, and text conversations. They have made over 5.5 million calls and serve over 400 companies, including notable names like Airbnb, LG, and QuickBooks.
Services
Upcall offers a range of services aimed at enhancing sales and marketing efforts. Their solutions include lead generation, market research, lead qualification, and customer engagement. The fully managed service utilizes the top 5% of call professionals and is driven by an algorithm that assigns calls based on location, industry, and expertise. They provide script templates, call analytics, and recording, along with integrations with existing workflows for seamless operation.
Platform and Features
Upcall provides a comprehensive platform and API for 24/7 access to vetted U.S.-based callers. Key features include script templates, call analytics and recording, and seamless integration with tools like Slack, Salesforce, Google Calendar, and Outlook. The real-time dashboard offers full transparency, ensuring consistent results and reporting for every call. The platform also automatically adds new leads to campaigns from sources such as Excel, API, online forms, and CRM, and sends detailed call notes and next steps immediately after calls.
Integration and Scalability
Upcall’s platform offers scalable solutions that integrate with over 1,000 tools, streamlining the workflow for marketing teams, sales teams, lead providers, and developers. They ensure leads are engaged through two-way conversations by phone and text within seconds of lead generation. Meetings are set directly into clients' calendars, enhancing efficiency and effectiveness. Trusted by companies like Coldwell Banker, Ritual, Watsco, and Farmers Insurance, Upcall ensures reliable and consistent engagement with prospects and customers.
Y Combinator Involvement
Upcall is part of the Y Combinator W17 batch, a renowned startup accelerator program that supports early-stage companies. This affiliation with Y Combinator has bolstered Upcall’s credibility and provided them with resources and networking opportunities to grow and scale their business effectively.