Dacha Kortes
About Dacha Kortes
Dacha Kortes is a Customer Care Manager at Upflow in Munich, Germany, with a diverse background in customer support and operations management. She has held various roles in companies such as City One Paris, Karhoo | Groupe Renault, and Shippeo, and possesses a strong academic foundation in management and linguistics.
Current Role at Upflow
Dacha Kortes serves as the Customer Care Manager at Upflow, a position held since 2022 in Munich, Bavaria, Germany. In this role, Kortes is responsible for overseeing customer support operations, ensuring effective communication and service delivery. The focus is on enhancing customer satisfaction and addressing inquiries efficiently.
Previous Experience in Customer Support
Prior to joining Upflow, Dacha Kortes worked at Karhoo | Groupe Renault as the Head of Support from 2019 to 2021 in Paris, Île-de-France, France. During this time, Kortes managed customer support initiatives and developed strategies to improve service quality. Additionally, Kortes has experience as a Carrier Account Manager at Shippeo from 2017 to 2019, further solidifying expertise in customer-centric roles.
Educational Background
Dacha Kortes holds a Master of Science (MS) in Management from Cranfield School of Management, completed between 2015 and 2016. Additionally, Kortes earned two Bachelor of Arts (B.A.) degrees in English Linguistics, Literature, and History from Université Bordeaux Montaigne and Université Paris-Sorbonne, studied from 2009 to 2011 and 2013 to 2014, respectively. This educational foundation supports a strong understanding of communication and organizational dynamics.
Professional Skills and Approach
Dacha Kortes has developed a unique approach to problem-solving that emphasizes cross-team collaboration and teaching. This methodology is particularly effective in addressing complex, time-sensitive issues. Kortes has experience building customer support departments from the ground up, demonstrating a capacity for strategic planning and execution in diverse operational environments.
Language Proficiency and International Experience
Dacha Kortes is proficient in three languages, which enhances the ability to manage customer-centric operations across various countries. This linguistic skill set, combined with extensive experience in international roles, allows for effective communication and support in multicultural environments.