Francisco Munoz
About Francisco Munoz
Francisco Munoz is a Technical Support Engineer currently employed at Upflow in New York, New York. He holds a Bachelor's Degree in Creative Writing from Knox College and has a diverse work history in technical support, operations, and writing.
Work at Upflow
Francisco Munoz currently serves as a Technical Support Engineer at Upflow, having joined the company in 2024. In this role, he provides critical insights to the product and success teams, contributing to the development and enhancement of Upflow's product offerings. His responsibilities include maintaining comprehensive records of customer configurations and customizations, which aids in improving customer integration understanding. Based in New York, New York, Munoz has been with Upflow for five months.
Previous Experience
Before joining Upflow, Francisco Munoz accumulated diverse experience in various roles. He worked at Rivery as a Technical Support Engineer from 2021 to 2023, where he focused on technical support tasks. Prior to that, he spent two years at PolicyGenius Inc. in the Operations Team from 2016 to 2018. Additionally, he worked as an Editor and Writer at Beacon Revolt from 2016 to 2021, contributing to content creation and editorial processes. His career also includes a position as a Sales Consultant at Oscar Insurance for six months in 2015.
Education and Expertise
Francisco Munoz holds a Bachelor's Degree in Creative Writing from Knox College, where he studied from 2010 to 2012. He also earned an Associate's Degree in General Studies from Bergen Community College, completing his studies there from 2008 to 2010. His educational background in writing complements his roles in technical support and operations, providing him with a unique perspective in customer interaction and communication.
Background
Francisco Munoz has a background that spans multiple industries, including technical support, operations, and content creation. His professional journey reflects a commitment to enhancing customer experiences and product development. Based in New York City, he has worked in various capacities that leverage his skills in communication and technical understanding, contributing to his effectiveness in support roles.