Kenesha J.
About Kenesha J.
Kenesha J. is a Customer Experience Associate based in Paris, Île-de-France, France, with a diverse background in business development and project coordination. She has worked at Upflow since 2023 and has held various roles in different companies, contributing to significant improvements in customer onboarding and revenue growth.
Current Role at Upflow
Kenesha J. currently serves as a Customer Experience Associate at Upflow, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and streamlining the onboarding process for new clients. Her efforts have led to a significant reduction in customer onboarding time by 50%, showcasing her commitment to improving the customer experience.
Previous Experience at Upflow
Before her current role, Kenesha worked at Upflow as a Pre Sales Business Development professional from 2022 to 2023. During her time in this position, she contributed to the company's growth by engaging potential clients and facilitating the sales process. Her experience in this role laid the groundwork for her current focus on customer experience.
Professional Background
Kenesha has a diverse professional background with experience in various roles across multiple organizations. She worked as an Assistant Project Coordinator at STRAMMER for four months in 2019, and as a Sales Business Development professional at Front for seven months in 2021. Additionally, she held the position of Project & Brand Coordinator at Jellyfish for five months in 2020, and served as a Project Manager at OPEN Interactive from 2016 to 2018.
Education and Qualifications
Kenesha holds a Master of Business Administration (MBA) from Université d'Orléans, where she studied Foreign Languages and European Management from 2018 to 2020. She also earned a Bachelor's degree in International Business, Marketing, and Communication from Ming Chuan University from 2010 to 2014. Furthermore, she obtained a Certificate in Art Business and Sales from Sotheby's Institute of Art in 2015.
Achievements and Contributions
In her current role, Kenesha has implemented a 'User Time to Value' regime that resulted in a 15% increase in Monthly Recurring Revenue (MRR) in 2023. She actively engages in cross-functional collaboration with Sales, Product, and Marketing teams to address complex cases and improve customer acquisition strategies.