Laurie G.
About Laurie G.
Laurie G. serves as the Senior Customer Success Manager EMEA at Upflow, where she manages a portfolio of 100 customers and focuses on enhancing user satisfaction and retention. She has a diverse background in customer management and communication, with previous roles at Tool4Staffing and Live Data Solutions.
Work at Upflow
Laurie G. serves as the Senior Customer Success Manager EMEA at Upflow since 2022. In this role, she manages a portfolio of 100 customers, focusing on building strong relationships with key clients. Laurie conducts periodic business reviews with these accounts to ensure ongoing user satisfaction and retention. She collaborates with the Product Team to represent the Voice of the customer, providing valuable insights for product development. Additionally, Laurie works with the Marketing team to convert successful customers into advocates for Upflow's platform and identifies upsell opportunities within her portfolio to contribute to revenue growth.
Education and Expertise
Laurie G. holds a Licence in Information/Communication from Université Lumière Lyon 2, which she completed from 2011 to 2014. She furthered her education by obtaining a Master 1 in Étude de la communication et des médias from the University of Valencia in 2015. Laurie also achieved a Master 2 (M2) in Communication et stratégie de marques from Université Lumière Lyon 2 from 2016 to 2017. Her educational background equips her with a solid foundation in communication strategies and customer relationship management.
Professional Background
Laurie G. has a diverse professional background in customer success and project management. Before joining Upflow, she worked as a Key Account Manager at Tool4Staffing from 2021 to 2022. She previously held the position of E-CRM Project Manager Assistant at Live Data Solutions in 2017 and 2018. Laurie also served as a Key Account Manager at Live Data Solutions from 2018 to 2021. Earlier in her career, she worked as Chargée de projet at Constatimmo for five months in 2016 and as Assistante Communication et développement at GROUPE IGS for three months in 2014.
Key Responsibilities
In her role as Senior Customer Success Manager at Upflow, Laurie G. is responsible for managing a diverse portfolio of clients. She conducts periodic business reviews to ensure user satisfaction and retention. Laurie identifies upsell opportunities within her accounts, contributing to the company's revenue growth. She collaborates closely with both the Product and Marketing teams to ensure that customer feedback is integrated into product development and to promote successful customers as advocates for Upflow's platform.