Pegeen Stone
About Pegeen Stone
Pegeen Stone is a Customer Success Leader currently working at Upflow in the New York City Metropolitan Area. With extensive experience in customer support and onboarding roles across various companies, she emphasizes the importance of customer experience in driving company success.
Current Role at Upflow
Pegeen Stone serves as a Customer Success Leader at Upflow, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include developing strategies to improve customer engagement and retention, which are critical for the company's growth in the competitive landscape of financial technology. Pegeen's experience in customer success allows her to effectively address client needs and foster long-term relationships.
Previous Experience at GetSwift
Pegeen Stone has extensive experience at GetSwift, where she held multiple roles. She started as an Onboarding & Support Specialist in 2018 for seven months, followed by a position as Senior Onboarding & Support Specialist in 2019 for eight months. She then progressed to Manager of Global Onboarding & Support from 2019 to 2021 for two years, and later served as Senior Manager of Customer Success in 2021 for eight months. Her tenure at GetSwift contributed to her expertise in customer onboarding and support.
Background in Customer Support
Pegeen Stone has a solid background in customer support, having worked at Placester, Inc. as a Customer Support Representative in 2017 for six months, and later as a Senior Customer Support Representative from 2017 to 2018 for eight months. Additionally, she served as a Business Development Representative at Placester from 2016 to 2017 for five months. This experience laid the foundation for her understanding of customer needs and the importance of effective communication.
Education and Academic Background
Pegeen Stone studied at St. Lawrence University, where she earned a Bachelor of Arts (B.A.) in Performance and Communication Arts from 2011 to 2015. She also attended Chiang Mai University in 2014, focusing on Political Science and Government. Her academic background has equipped her with strong communication skills and an understanding of organizational dynamics, which are essential in her customer success roles.
Leadership Philosophy and Interests
Pegeen Stone believes that a company's success is closely tied to the quality of its customer experience. She thrives in fast-paced environments and demonstrates a hands-on approach to leadership, which enables her to adapt to evolving challenges. Outside of her professional life, Pegeen has a passion for skiing and enjoys cooking large meals, reflecting her appreciation for both outdoor activities and community engagement.