Rachel P.
About Rachel P.
Rachel P. is a Customer Success Manager at Upflow, where she has worked since 2023. With over five years of customer-facing experience in technology and SaaS environments, she focuses on customer satisfaction and retention.
Work at Upflow
Currently, Rachel P. serves as a Customer Success Manager at Upflow, a role she has held since 2023. Based in New York, New York, she focuses on enhancing customer satisfaction and retention. Her responsibilities include developing strong relationships with customers and ensuring they derive maximum value from Upflow's services. Rachel's experience in customer-facing roles positions her well to address client needs effectively and contribute to the company's growth.
Previous Experience in Customer Success
Before joining Upflow, Rachel worked as a Customer Success Manager at EliseAI from 2022 to 2023. In this position, she was responsible for managing customer relationships and ensuring successful product adoption. Prior to EliseAI, she held multiple roles at Better, including Senior Account Manager and Account Manager, where she developed her skills in customer engagement and operations. Rachel's background includes experience as an Account Executive at Rentroom, further solidifying her expertise in customer success.
Education and Expertise
Rachel P. holds a Bachelor of Science in Marketing from the University of Delaware. She studied at the Alfred Lerner College of Business & Economics, where she gained foundational knowledge in marketing principles. Her educational background complements her extensive experience in customer-facing roles, particularly in SaaS and technology-based businesses. Rachel possesses a deep understanding of industry trends and emerging technologies, which enhances her ability to support customers effectively.
Background in Marketing and Internships
Rachel began her career with internships in marketing, including a position at THE PHILADELPHIA FASHION INCUBATOR in 2016 and at PlowShare Group. These experiences provided her with valuable insights into marketing strategies and customer engagement. Her early exposure to the marketing field laid the groundwork for her later roles in customer success and account management, where she applies her marketing knowledge to foster customer relationships.
Skills and Competencies
Rachel P. has over five years of customer-facing experience, particularly in start-up environments. She excels at developing trust-based partnerships with high-value customers and internal stakeholders. Her skills include managing complex projects, coordinating internal teams, and communicating complex ideas clearly. Rachel actively listens to feedback and proactively addresses concerns, which contributes to her effectiveness in driving customer satisfaction and retention.