Samantha Semuhin
About Samantha Semuhin
Samantha Semuhin is a Customer Success Manager at Upflow, with a strong background in managing customer experience projects. She has previously held roles at Taskworld Inc., eBay Marketplaces, AccorHotels, and Airbnb, and possesses fluency in multiple languages.
Current Role at Upflow
Samantha Semuhin serves as a Customer Success Manager at Upflow, a position she has held since 2021. In this role, she focuses on enhancing customer experience and ensuring client satisfaction. Her responsibilities include managing customer relationships and implementing strategies that improve service delivery. Samantha's expertise in customer experience projects contributes to her effectiveness in this position.
Previous Experience at Taskworld Inc.
Prior to her current role, Samantha worked at Taskworld Inc. as a Senior Support Manager from 2019 to 2021 in Segré, France. During her tenure, she was responsible for overseeing support operations and enhancing customer service processes. Her work involved implementing best practices that improved communication and support quality across the organization.
Background in Fraud Analysis at eBay
Samantha began her career as a Fraud Analyst at eBay Marketplaces, where she worked from 2013 to 2015 in Dublin. In this role, she focused on identifying and mitigating fraudulent activities on the platform. Her analytical skills and attention to detail were essential in maintaining the integrity of the marketplace.
Educational Background
Samantha completed her high school education at Lycée Grand-Air, where she studied Communication and Management in Human Resources from 2006 to 2009. She then attended Michel de MONTAIGNE College and Bordeaux 3 University, studying English and Spanish from 2009 to 2011. This educational background has equipped her with strong communication skills and a solid foundation in management principles.
Multilingual Proficiency
Samantha is fluent in multiple languages, which enhances her ability to communicate effectively with customers from diverse backgrounds. This proficiency supports her roles in customer success and support management, allowing her to address client needs across various regions.