Vanessa Dick
About Vanessa Dick
Vanessa Dick is a Principal Customer Success Manager at Upflow, where she has worked since 2024. She has a diverse background in customer success and digital marketing, with experience in various roles across multiple companies and a strong academic foundation in business strategy.
Work at Upflow
Vanessa Dick currently serves as the Principal Customer Success Manager at Upflow, a position she has held since 2024. In this role, she is responsible for ensuring customer satisfaction and success, leveraging her extensive experience in customer management. Prior to her current role, she worked as a Senior Customer Success Manager at Upflow from 2022 to 2024, where she contributed to enhancing customer relationships and improving service delivery. Both positions are based in Paris, Île-de-France, France.
Professional Background
Vanessa Dick has a diverse professional background, having worked in various roles across multiple industries. She was a Co-Founder at Velvet Fidelity since 2020, focusing on supporting creative entrepreneurs. Her previous roles include Team Lead, Merchant Success at PayBright from 2018 to 2021, and Digital Marketing Specialist at Proteus Web from 2016 to 2018. Earlier in her career, she served as an Economic and Commercial Officer at the French Embassy in Mozambique and held positions at B2B Bank and Louis Vuitton.
Education and Expertise
Vanessa Dick holds multiple degrees in business and management. She studied at ESSEC Business School, earning a Bachelor of Business Administration (BBA) in Corporate Strategy from 2007 to 2011. She also obtained a Master of Science (MSc) in Business Strategy and Negotiation from the University of Paris I: Panthéon-Sorbonne in 2013. Additionally, she completed a Bachelor of Business Administration (BBA) in International Business Management at Singapore Management University in 2010. Her educational background equips her with a strong foundation in strategic thinking and business operations.
Skills and Values
Vanessa Dick combines empathy and passion with strategic thinking in her professional work. She values hard work, integrity, and continuous learning, aiming to make a positive impact in her field. Her skills include in-depth data gathering and a creative approach to problem-solving. She is passionate about helping creative entrepreneurs, artists, and side hustlers navigate the digital landscape, reflecting her commitment to fostering innovation and growth.
Interests and Passions
Vanessa Dick enjoys engaging in discussions on a variety of topics, including music, ceramic art, fashion, beauty, health, wellness, yoga, mindfulness, entrepreneurship, innovation, new technologies, philosophy, psychology, and travel. Her wide-ranging interests reflect her creative approach and deep understanding of pop culture, which she integrates into her professional endeavors.