Candice Ray
About Candice Ray
Candice Ray is a Customer Success Manager with expertise in B2B Marketing Software as a Service (SaaS). She has significant experience in customer support within the computer software industry, having previously worked at Adobe Marketo in various roles.
Work at UpKeep
Candice Ray has been serving as a Customer Success Manager at UpKeep since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring effective use of the company's software solutions. Her position is remote, allowing her to collaborate with clients and teams across various locations. Candice's responsibilities include managing customer relationships and providing support to optimize user experience.
Previous Experience at Adobe Marketo
Before joining UpKeep, Candice Ray worked at Adobe Marketo in various capacities. She began her tenure there as a Technical Support Engineer from 2017 to 2019, where she provided technical assistance and resolved customer issues. Following this role, she transitioned to an Account Manager position from 2019 to 2021, focusing on client management and support.
Education and Expertise
Candice Ray studied at the New England Institute of Technology, where she earned an Associate of Arts and Sciences (AAS) degree in Registered Nursing. Her education spanned from 2016 to 2017. In addition to her academic background, she possesses expertise in B2B Marketing Software as a Service (SaaS) and has significant experience in customer support within the computer software industry.
Skills in Multi-Team Collaboration
Candice Ray demonstrates strong skills in multi-team collaboration. Her experience in customer success and technical support has equipped her with the ability to work effectively across different teams, ensuring cohesive communication and project execution. This skill set is essential in her current role, where collaboration with various departments is crucial for customer satisfaction.