Cody Chase
About Cody Chase
Cody Chase is a Senior Customer Success Manager at UpKeep, where he has consistently achieved a Net Revenue Retention rate exceeding 103.5% while managing enterprise accounts. He holds a Bachelor's degree in Accounting from California State University, Long Beach, and has previous experience at PatientPop Inc. as a Customer Success Manager and Sales Development Representative.
Work at UpKeep
Cody Chase currently serves as a Senior Customer Success Manager at UpKeep, a position he has held since 2021. In this role, he is responsible for managing enterprise accounts and ensuring customer satisfaction. He has contributed to special projects, including work on UpKeep EDGE. Chase has demonstrated success in growing enterprise accounts, achieving a Net Revenue Retention (NRR) rate of over 103.5%. He has also successfully negotiated multiple long-term renewals with large enterprise accounts.
Previous Experience at PatientPop Inc.
Prior to his role at UpKeep, Cody Chase worked at PatientPop Inc. for three years. He began as a Sales Development Representative from 2018 to 2019, where he gained foundational experience in customer engagement. He then advanced to the position of Customer Success Manager from 2019 to 2021. In this role, he led his team in hosting Quarterly Business Reviews (QBRs) and engaged with accounts across multiple quarters, demonstrating his ability to manage customer relationships effectively.
Education and Expertise
Cody Chase holds a Bachelor's degree in Accounting from California State University, Long Beach, where he studied from 2016 to 2018. He also earned an Associate's degree in Liberal Arts: Social & Behavioral Sciences from Santa Monica College, studying from 2010 to 2013. Additionally, he attended West Los Angeles College, focusing on Pre Accountancy from 2015 to 2016. His educational background provides a solid foundation for his roles in customer success and account management.
Achievements in Account Management
In his current role at UpKeep, Cody Chase has achieved significant results in account management. He grew one of the largest enterprise accounts by over 20% within eight months of management. His consistent performance includes achieving a Net Revenue Retention (NRR) rate of over 103.5%, indicating his effectiveness in maintaining and expanding customer relationships. He has also successfully negotiated long-term contracts, securing three and five-year renewals with major enterprise clients.