Diego Cueva
About Diego Cueva
Diego Cueva is a Senior Customer Success Manager at UpKeep, where he enhances customer success through advanced enterprise integrations and data analytics. He has a background in Business Administration and Management, and has previously held senior roles at GoCanvas, supporting major brands and contributing to UpKeep's recognition as a top workplace.
Work at UpKeep
Diego Cueva currently serves as a Senior Customer Success Manager at UpKeep, a Series B tech startup. He has been part of the team since 2022, contributing to the support of over 3,000 customers, including notable brands such as Shell, Yamaha, Unilever, McDonald's, Subway, Pepsi, and Marriott. In his role, he focuses on advanced enterprise integrations and Industrial IoT sensors to enhance customer success. Diego also utilizes data analytics tools to improve customer retention and operational efficiency, playing a key role in the company's mission-driven culture.
Education and Expertise
Diego Cueva completed his high school education at Forest Park High School, earning a High School Diploma from 2009 to 2013. He furthered his education at Northern Virginia Community College, where he studied Business Administration and Management from 2014 to 2015. Diego later attended Liberty University, obtaining a Bachelor's degree in Business, Management, Marketing, and Related Support Services from 2016 to 2018. His educational background equips him with a solid foundation in business principles, which he applies in his current role.
Background
Before joining UpKeep, Diego Cueva worked at GoCanvas in various roles related to customer success. He started as a Customer Success Manager from 2019 to 2021, then advanced to Senior Customer Success Manager from 2021 to 2022. His experience at GoCanvas spanned over two years, during which he developed skills in managing enterprise customer relationships and enhancing customer satisfaction. This background has contributed to his effectiveness in his current position at UpKeep.
Achievements
Diego Cueva has contributed to the success of UpKeep, recognized as a 'Best Place to Work' for its inclusive and mission-driven culture. His involvement in supporting major brands and utilizing advanced technologies has played a significant role in the company's growth and customer satisfaction efforts. His expertise in data analytics and customer success strategies has further enhanced operational efficiency within the organization.