Joseph Schmitt
About Joseph Schmitt
Joseph Schmitt serves as the Senior Vice President of Customer Success at UpKeep, a position he has held since 2024. He has extensive experience in customer success roles, including previous positions at PatientPop Inc. and Anthropologie.
Work at UpKeep
Joseph Schmitt has been with UpKeep since 2017, initially serving as Vice President of Customer Success. In 2024, he advanced to the role of Senior Vice President of Customer Success. His tenure at UpKeep spans over seven years, during which he has contributed to enhancing customer satisfaction and operational efficiency within the organization. He operates from the Greater Los Angeles Area, focusing on strategic initiatives to improve customer engagement and retention.
Previous Experience in Customer Success
Before joining UpKeep, Joseph Schmitt worked at PatientPop Inc. as Senior Manager of Customer Success from 2016 to 2017. In this role, he was responsible for managing customer relationships and ensuring the delivery of high-quality service. His earlier experience includes a position as Department Manager at Anthropologie from 2012 to 2013 and as District Manager at Starbucks from 2013 to 2014, where he developed skills in team leadership and customer service.
Education and Expertise
Joseph Schmitt studied at Bucks County Community College, where he earned an Associate's degree in Business, Management, Marketing, and Related Support Services from 2008 to 2010. He furthered his education at Temple University, obtaining a Bachelor’s Degree in Business Management from 2010 to 2013. His educational background provides a foundation for his expertise in customer success and management.
Career Timeline
Joseph Schmitt's career includes various roles that have shaped his professional journey. He began his career in retail management with positions at Anthropologie and Starbucks, transitioning to customer success management at PatientPop Inc. His current role at UpKeep as Senior Vice President of Customer Success marks a significant milestone in his career, reflecting his growth and expertise in the field.