Matthew Abate
About Matthew Abate
Matthew Abate is a Senior Customer Success Manager at UpKeep, where he has contributed to the success of over 3,000 customers since 2021. He has a background in customer care and success roles at App and holds a Bachelor's degree in Communication from UC Santa Barbara.
Work at UpKeep
Matthew Abate serves as a Senior Customer Success Manager at UpKeep since 2021. In this role, he has contributed to the success of over 3,000 customers, including notable brands such as Shell, Yamaha, and Unilever. His responsibilities include working with advanced enterprise integrations and Industrial IoT sensors to improve client operations. Matthew's efforts have played a significant role in UpKeep's recognition as the #1 Facility Management software on platforms like Gartner.
Previous Experience at App
Prior to his current position, Matthew worked at App in various customer support roles. He began as an Associate Customer Care Representative in 2018, where he served for 10 months in Santa Barbara. He then advanced to the position of Customer Care Representative for Premier Support from 2018 to 2020, followed by a role as Customer Success Manager for Key Accounts from 2020 to 2021 in Goleta. His experience at App laid the foundation for his customer success expertise.
Education and Expertise
Matthew Abate earned a Bachelor's degree in Communication from UC Santa Barbara, studying from 2014 to 2016. His educational background in communication supports his role in customer success, where effective communication is essential for managing client relationships and ensuring satisfaction.
Background
Matthew's career began with various roles in customer service and support. He worked at Ralphs Grocery Company as a Service Deli in 2014 for six months. In 2016, he briefly worked as an Office Temporary at Robert Half for two months in Orange County. These early experiences contributed to his skills in customer interaction and service.
Achievements and Contributions
Matthew has been part of a company recognized multiple times as a 'Best Place to Work,' contributing to its inclusive and mission-driven culture. His involvement in customer success initiatives has helped enhance client operations and achieve significant recognition for UpKeep in the facility management software industry.