Zack Kramer
About Zack Kramer
Zack Kramer is a Team Lead for Renewals at UpKeep, where he has worked since 2022. He has held various roles in customer success and business development across several companies, including Fivestars and Google.
Work at UpKeep
Zack Kramer currently serves as Team Lead, Renewals at UpKeep, a position he has held since 2022. In this role, he is responsible for overseeing the renewals process, ensuring customer satisfaction, and driving retention strategies. Prior to his current position, he worked as Senior Renewals Manager at UpKeep from 2021 to 2022, where he focused on enhancing customer relationships and improving renewal rates.
Previous Experience
Zack Kramer has a diverse professional background with experience in various roles across multiple companies. He worked at Fivestars for three years, holding positions such as Senior Account Executive and Senior Customer Success, Retention and Escalations Manager. His earlier roles include internships at TrakLok Corporation and Clayton Homes, as well as positions at Macy's and Google, where he gained valuable insights into marketing, business development, and customer success.
Education and Expertise
Zack Kramer holds a Bachelor's Degree in Marketing from the University of Tennessee-Knoxville, which he completed from 2010 to 2014. He also studied International Business at Manchester Business School, achieving a Minor in 2013. His educational background provides him with a solid foundation in business principles, marketing strategies, and international market dynamics.
Career Development
Zack's career development includes a progression through various roles that emphasize customer success and business development. His experience spans several industries, including retail, technology, and customer service. This diverse background has equipped him with the skills necessary to lead teams effectively and implement successful renewal strategies.