Zack Kramer, Cmrp
About Zack Kramer, Cmrp
Zack Kramer is the Team Lead of Retention at UpKeep, where he has worked since 2024. He manages a significant portion of the customer success department and focuses on enhancing Gross Revenue Retention.
Work at UpKeep
Zack Kramer currently serves as Team Lead, Retention at UpKeep, a position he has held since 2024. In this role, he manages half of the customer success department, focusing on enhancing Gross Revenue Retention. He conducts weekly and quarterly churn analysis to identify trends and improve customer retention. Additionally, he oversees all customer escalations, ensuring high levels of customer satisfaction. Prior to his current role, he worked as Senior Renewals Manager and Team Lead, Renewals at UpKeep, contributing to the company's customer success initiatives.
Education and Expertise
Zack Kramer earned a Bachelor's Degree in Marketing from the University of Tennessee, Knoxville, where he studied from 2010 to 2014. He also pursued a Minor in International Business at Alliance Manchester Business School in 2013. His educational background provides a strong foundation for his roles in customer success and retention strategies.
Background
Zack Kramer's professional journey includes diverse roles across various companies. He began his career as a Special Projects Intern at Clayton Homes in 2012. He later worked at Google as a Staffing Services Associate from 2015 to 2017. His experience also includes roles at Macy's, where he participated in the Executive Development Program and served as a Sales Manager. He gained significant customer success experience at Fivestars, where he held multiple positions, including Senior Customer Success, Retention and Escalations Manager.
Achievements
At UpKeep, Zack Kramer collaborates with multiple departments to develop new go-to-market strategies. His focus on improving Gross Revenue Retention and conducting churn analysis has been integral to the company's customer success efforts. His ability to oversee customer escalations has contributed to maintaining high levels of customer satisfaction.