Carol Mitchell
About Carol Mitchell
Carol Mitchell is a Patient Access Representative at UPMC Children's Hospital of Pittsburgh, where she has worked since 2018. She holds a degree in Social Work from the Community College of Allegheny County and has a strong background in the insurance industry, which enhances her customer service and administrative skills.
Work at UPMC Children's Hospital of Pittsburgh
Carol Mitchell has been employed as a Patient Access Representative at UPMC Children's Hospital of Pittsburgh since 2018. In this role, she is responsible for facilitating patient access and registration, ensuring a smooth process for patients and their families. Her strong background in the insurance industry enhances her effectiveness in this position, allowing her to navigate complex insurance matters efficiently.
Education and Expertise
Carol Mitchell studied at the Community College of Allegheny County, where she focused on Social Work from 2011 to 2015. She also graduated from Bishop Boyle High School with a diploma in College/University Preparatory and Advanced High School/Secondary Diploma Program. Additionally, she completed her training at Bidwell Training Center, specializing in Medical Claims Processing and Health/Medical Claims Examination.
Background in the Insurance Industry
Carol Mitchell has a robust background in the insurance sector, having worked as an Insurance Agent at Aflac from 2017 to 2018. This experience provided her with valuable insights into insurance processes, which she applies in her current role at UPMC Children's Hospital. Her previous position as Assistant Manager at the Commonwealth of Pennsylvania from 2000 to 2016 also contributed to her understanding of administrative and management functions.
Administrative Skills and Training Experience
Carol possesses expertise in Microsoft Excel and Microsoft Office, which supports her administrative tasks in her role. Her experience in training and management enhances her ability to effectively support her team and contribute to the operational efficiency of patient access services at UPMC Children's Hospital.
Customer Service Skills
Demonstrating strong customer service skills, Carol Mitchell plays a crucial role in patient access and registration. Her ability to communicate effectively with patients and their families is essential in creating a welcoming environment and ensuring that their needs are met during their interactions with the hospital.