Kristen Claus
About Kristen Claus
Kristen Claus is a Patient Relations Representative at Children's Hospital of Pittsburgh, where she has worked since 2014. She holds a Master's Degree in Social Work from the University of Pittsburgh and a Bachelor's Degree in Social Work from California University of Pennsylvania.
Work at UPMC Children's Hospital of Pittsburgh
Kristen Claus has been employed at UPMC Children's Hospital of Pittsburgh since 2014. In her role as a Patient Relations Representative, she engages with patients and their families to address concerns and improve their overall experience. Her responsibilities include facilitating communication between patients and hospital staff, ensuring that patient feedback is heard and acted upon, and providing support to families navigating the healthcare system.
Education and Expertise
Kristen Claus holds a Master’s Degree in Social Work from the University of Pittsburgh, which she completed from 2012 to 2014. Prior to that, she earned a Bachelor’s Degree in Social Work from California University of Pennsylvania, studying from 2007 to 2011. Her educational background equips her with the skills necessary for her role in patient relations, focusing on advocacy and support for patients and families.
Background in Social Work
Before joining UPMC Children's Hospital, Kristen Claus worked at Family Services of Western Pennsylvania. She served as a Service Coordinator from 2010 to 2014, where she coordinated services for families in need. In 2014, she briefly worked as a Child and Adolescent Therapist, providing therapeutic support to young clients. This experience in social work has informed her approach in her current position.
Professional Experience
Kristen Claus has accumulated significant experience in the field of social work and patient relations. Her tenure at Family Services of Western Pennsylvania included four years as a Service Coordinator and ten months as a Child and Adolescent Therapist. Since 2014, she has focused on patient relations at UPMC Children's Hospital, where she has developed a strong understanding of patient needs and hospital operations.