Mary Jo Mac Pherson
About Mary Jo Mac Pherson
Mary Jo Mac Pherson serves as the Quality Improvement Manager and Family Experience Program Manager at Children's Hospital of Pittsburgh UPMC, where she has worked since 2013. She holds a Bachelor of Science in Nursing Education and has extensive experience in healthcare and customer service roles.
Current Role at UPMC Children's Hospital of Pittsburgh
Mary Jo Mac Pherson serves as the Quality Improvement Manager and CHNC & Family Experience Program Manager at UPMC Children's Hospital of Pittsburgh. She has held this position since 2013, contributing to the hospital's commitment to enhancing patient care and family experiences. In her role, she focuses on implementing quality improvement initiatives that align with the hospital's goals for patient satisfaction and safety.
Education and Certifications
Mary Jo Mac Pherson has a diverse educational background. She earned a Bachelor of Science in Nursing Education (BSN RN) from Niagara University from 1977 to 1981. She furthered her education by obtaining a Nonprofit Executive Leadership Certificate from the University of Notre Dame - Mendoza College of Business in 2011-2012. Additionally, she completed a Master of Science in Education (MSEd) in Learning Design & Technology at Purdue University from 2019 to 2021. She also holds various certifications, including an Abstinence Education Teaching Certificate and a Youth Ministry Certificate.
Previous Experience in Healthcare
Before her current role, Mary Jo Mac Pherson worked as a Staff Nurse at Women & Children's Hospital of Buffalo from 1981 to 1986. This experience provided her with foundational nursing skills and insights into patient care. Her career in healthcare has been complemented by her roles in quality improvement and family experience management.
Experience in Customer Service Management
Mary Jo Mac Pherson has significant experience in customer service management from her time at Lockerz, Inc. She held various leadership positions, including General Manager and Director of the Lockerz Advisory Board, from 2009 to 2013. Her roles involved enhancing member experience and overseeing customer service operations, providing her with a unique perspective on user engagement and satisfaction.
Professional Development and Training
Throughout her career, Mary Jo Mac Pherson has engaged in various professional development programs. She participated in the A&M Education Partnership and completed multiple certifications, including Game Plan, Navigator, Quest, Aspire, and Excel. These training programs have equipped her with skills essential for her roles in quality improvement and family experience management.