Monique Jackson
About Monique Jackson
Monique Jackson is a healthcare leader currently serving as the Director of Ambulatory Services at UPMC Children's Hospital of Pittsburgh. With over a decade of experience in healthcare leadership, she emphasizes staff development and patient care improvement while balancing financial considerations.
Work at UPMC Children's Hospital of Pittsburgh
Monique Jackson has been serving as the Director of Ambulatory Services at UPMC Children's Hospital of Pittsburgh since 2015. In this role, she oversees the delivery of outpatient services, ensuring that patient care is both efficient and effective. Prior to this position, she worked as a Practice Manager at the same hospital from 2008 to 2015. During her tenure, she contributed to the management of clinical operations and improved service delivery in pediatric healthcare.
Current Role at Familylinks, Inc.
Since 2021, Monique Jackson has held the position of Chief Operating Officer at Familylinks, Inc. in Pittsburgh, Pennsylvania. In this role, she is responsible for the overall operational management of the organization. Her focus includes enhancing service delivery and ensuring that the organization meets its financial and operational goals while maintaining a commitment to quality care.
Education and Expertise
Monique Jackson holds a Master of Arts in Criminology from Indiana University of Pennsylvania. She is currently pursuing a Master of Business Administration with a focus on Health Care Administration/Management at Waynesburg University, which she started in 2019. Her educational background supports her extensive experience in healthcare leadership, particularly in behavioral health services.
Background in Healthcare Leadership
Monique Jackson has over a decade of experience in healthcare leadership roles. She previously worked at The Community Guidance Center as the Base Service Unit Director and Family Based Program Director from 2004 to 2008. Her experience includes a strong emphasis on staff development through support, training, and transparent communication, which has been a cornerstone of her management style.
Focus on Patient Care and Financial Balance
In her various roles, Monique Jackson has consistently focused on improving patient care while balancing the financial needs of the organizations she has worked for. Her approach integrates operational efficiency with high-quality service delivery, ensuring that both patient outcomes and organizational sustainability are prioritized.