Amy De Pratti
About Amy De Pratti
Amy De Pratti is a Customer Support Manager at UPshow, where she has worked since 2021, initially as a Customer Support Specialist. She has extensive experience in customer service, having previously held positions at StubHub, Hallmark Cards, and Follett.
Work at UPshow
Amy De Pratti has been serving as the Customer Support Manager at UPshow since 2021. In this role, she has accumulated over three years of experience in customer support management. Prior to her current position, she worked as a Customer Support Specialist at UPshow from 2021 to 2022, where she gained foundational skills in customer service. Her tenure at UPshow has been marked by her commitment to enhancing customer experiences and managing support operations.
Previous Experience in Customer Support
Before joining UPshow, Amy De Pratti worked at StubHub as a Customer Experience Expert from 2016 to 2021. During her five years at StubHub, she focused on improving customer interactions and resolving issues efficiently. Additionally, she held a position at Follett as Course Materials Manager II for seven months in 2015 to 2016, where she managed course materials and supported customer needs. Her experience at Hallmark Cards as an Order Processor/Security from 2010 to 2014 further contributed to her expertise in customer support.
Education and Expertise
Amy De Pratti studied at Springfield Technical Community College, where she developed skills relevant to her career in customer support. She completed her high school education at Enrico Fermi High School, focusing on General Studies from 1997 to 2001. Her educational background has provided her with a solid foundation for her roles in customer service and support management.
Career Timeline
Amy De Pratti's career in customer support began at Hallmark Cards, where she worked from 2010 to 2014. She then transitioned to Follett as Course Materials Manager II for a brief period in 2015. Following this, she joined StubHub in 2016, where she spent five years before moving to UPshow in 2021. Her career reflects a steady progression in customer support roles, culminating in her current position as Customer Support Manager.