Erica Moran
About Erica Moran
Erica Moran is a Customer Success Manager currently working at UPshow in Chicago, Illinois. She has a background in education and technology, having held various roles in schools and customer success over the past several years.
Current Role as Customer Success Manager
Erica Moran currently serves as a Customer Success Manager at UPshow, a role she has held since 2024 in Chicago, Illinois. In this position, she focuses on enhancing customer satisfaction and ensuring clients achieve their desired outcomes. Her responsibilities include managing client relationships and providing support to optimize the use of UPshow's services.
Previous Experience at UPshow
Prior to her current role, Erica worked at UPshow as a Customer Success Specialist from 2022 to 2024. During her tenure, she developed skills in customer engagement and support, contributing to the overall success of the company's client relations initiatives. Her experience in this role laid the groundwork for her advancement to Customer Success Manager.
Educational Background
Erica Moran earned her Bachelor of Science degree in Education from the University of North Dakota, where she studied from 2012 to 2016. This educational foundation equipped her with essential skills and knowledge applicable to her career in customer success and educational roles.
Teaching and Educational Roles
Erica has a diverse background in education, having worked in various roles within Westonka Public Schools. She served as a Technology Specialist from 2017 to 2019, a 2nd Grade Teacher from 2019 to 2021, and a Special Education Paraprofessional for a brief period in 2017. Additionally, she worked as a 5th Grade Teacher at RHODES SCHOOL DISTRICT 84.5 from 2021 to 2022. These experiences contributed to her understanding of educational environments and the importance of empathy in teaching.
Professional Philosophy
Erica is driven by a philosophy of continuous improvement and personal growth. She emphasizes empathy and patience in her professional interactions, which enhances her ability to connect with diverse personalities. This approach not only benefits her relationships with clients but also supports her commitment to helping others achieve their goals.