Suzanne Malmloff Pawula
About Suzanne Malmloff Pawula
Suzanne Malmloff Pawula serves as the Director of Customer Operations at UPshow, where she manages media player OEM relationships and oversees enterprise rollouts. With over 20 years of experience in operations and program management, she has a strong background in delivering high-value projects in fast-paced environments.
Current Role at UPshow
Suzanne Malmloff Pawula serves as the Director of Customer Operations at UPshow, a position she has held since 2021. In this role, she manages media player OEM relationships and oversees enterprise rollouts that include installation services. Her responsibilities involve ensuring operational efficiency and enhancing customer satisfaction within the organization.
Previous Experience at StubHub
Prior to her current role, Suzanne worked at StubHub in various capacities. She served as Sr. Manager of Fulfillment Strategy and Operations for six months in 2020, and as Project Manager for Field Operations from 2012 to 2018. Additionally, she held the position of Program Manager for Business Operations for one year and worked as Sr. Coordinator for both International Supply and Fulfillment and Field Operations. Her tenure at StubHub spanned nearly a decade, during which she contributed to multiple aspects of operational management.
Educational Background
Suzanne Malmloff Pawula holds a Bachelor's degree in Consumer and Textile Marketing from the University of Illinois Urbana-Champaign, which she completed from 2000 to 2004. She also earned a Project Management Certificate from Northwestern University, where she studied from 2013 to 2014. This educational foundation supports her extensive experience in operations and program management.
Professional Expertise
With over 20 years of experience in operations, program management, support, procurement, and people management, Suzanne specializes in streamlining operational efficiencies and uniting cross-functional teams. Her expertise is particularly relevant in the e-commerce and SaaS sectors, where she has demonstrated a consistent ability to deliver high-value products and projects in fast-paced environments.
Early Career at Career Education Corporation
Suzanne began her career as an International Admissions Officer at Career Education Corporation, where she worked for one year from 2004 to 2005 in Hoffman Estates, IL. This role marked the start of her professional journey in operations and management, laying the groundwork for her subsequent positions in the industry.