Theresa Bontempo
About Theresa Bontempo
Theresa Bontempo is a Senior Customer Success Manager with extensive experience in the SaaS industry, currently working at UPshow in Chicago, Illinois. She has held various roles in customer success and project management at companies such as Yello.co and CareerBuilder, demonstrating expertise in mitigating churn and managing client relationships.
Current Role at UPshow
Theresa Bontempo currently serves as a Senior Customer Success Manager at UPshow, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and retention, leveraging her extensive experience in customer success management. She is based in Chicago, Illinois, and is responsible for managing client relationships and ensuring successful implementation of UPshow's solutions.
Previous Experience at Yello.co
Theresa worked at Yello.co as a Senior Customer Success Manager for a duration of six months in 2021. During her time in this role, she contributed to customer engagement strategies and supported clients in maximizing the value of Yello.co's services. Her experience at Yello.co built on her previous roles in customer success and project management.
Career at CareerBuilder
Theresa Bontempo has held multiple positions at CareerBuilder, contributing to her expertise in customer success and project management. She served as a Client Advocate Lead for three months in 2014, a Healthcare Client Advocate for eleven months from 2013 to 2014, and as a Customer Success Manager from 2014 to 2016. Additionally, she held the role of Solutions Project Manager I from 2016 to 2017 and Solutions Project Manager II from 2017 to 2018, showcasing her versatility within the organization.
Education and Expertise
Theresa studied at The University of Georgia, where she earned a Bachelor of Arts (BA) from 2008 to 2012. She also attended the Georgia Institute of Technology, focusing on German Language and Business in 2011. Her educational background complements her professional expertise in managing a book of business within the SaaS industry, software configuration, and understanding HRIS solutions, including applicant tracking and recruitment.
Skills in Customer Success Management
Theresa possesses strong skills in mitigating churn and handling contract renewals, which are critical for maintaining client relationships in the customer success field. Her experience includes working with various software solutions and understanding the intricacies of HRIS systems, which encompass payroll, benefits administration, and onboarding processes.