Ram Sudeep Kalugotla
About Ram Sudeep Kalugotla
Ram Sudeep Kalugotla is a Support Analyst with extensive experience in application support and integration. He has worked at various companies, including Tata Consultancy Services and Upstream Works Software, and holds degrees in Electronics and Communications Engineering.
Current Role at Upstream Works
Ram Sudeep Kalugotla has been serving as a Support Analyst at Upstream Works Software since 2020. In this role, he is responsible for conducting remote investigations and troubleshooting issues related to the Upstream Works application. He actively resolves customer issues by providing solutions and hotfixes through Jira. His work includes providing round-the-clock support and maintenance for offsite client infrastructure, which is based on Windows and SQL Servers.
Previous Experience at Tata Consultancy Services
Prior to his current position, Ram worked at Tata Consultancy Services as an Assistant System Engineer from 2016 to 2017. This role took place in Chennai, India, where he gained valuable experience in system engineering for a duration of one year.
Experience at CWD
Ram served as a Web Development Assistant at CWD from 2019 to 2020 in Niagara Falls. His responsibilities in this role contributed to his overall expertise in web development and support, which he has carried into his current position.
Educational Background
Ram completed his Bachelor of Technology in Electronics and Communications Engineering at Velagapudi Ramakrishna Siddhartha Engineering College from 2012 to 2016. He furthered his education by obtaining a Master of Engineering in Electrical, Electronics and Communications Engineering from the University of Windsor, where he studied from 2017 to 2018.
Technical Skills and Expertise
Ram possesses experience in testing integrations using SOAP UI, particularly with Magento and NetSuite. He has expertise in integrating NetSuite and Dell Boomi with SOAP-based interfaces. His technical skills support his role in troubleshooting and resolving issues effectively.