Elijah Horne
About Elijah Horne
Elijah Horne serves as the Team Lead Support Engineer for the Digital Workplace Team at Urban Institute, where he has worked since 2019. He has developed user instructions for software access and configuration, supporting over 500 end-users.
Work at Urban Institute
Elijah Horne has been a part of the Urban Institute since 2015, progressing through various roles within the Digital Workplace Team. He started as a Helpdesk Technician, where he provided technical support and assistance for three years. In 2018, he transitioned to the role of Support Analyst, contributing for one year before becoming a Support Engineer in 2019. In 2020, he advanced to the position of Team Lead Support Engineer, where he has been leading the team for four years. His work focuses on improving user experience and streamlining IT processes.
Education and Expertise
Elijah Horne studied at Northern Virginia Community College, where he achieved a degree in Information Technology from 2015 to 2016. His educational background provides a foundation for his technical skills and expertise in IT support. Additionally, he completed a four-month IT Student program at Year Up in 2015, which further enhanced his knowledge and practical experience in the field.
Background
Elijah Horne's career in IT began at Urban Institute, where he has accumulated significant experience over the years. His journey in the organization started as a Helpdesk Technician, followed by roles as a Support Analyst and Support Engineer. His current position as Team Lead Support Engineer involves overseeing the Digital Workplace Team and ensuring effective support for end-users.
Achievements
Elijah Horne has authored comprehensive user instructions for accessing and configuring software on Citrix remote desktops, benefiting over 500 end-users. He created a remote user upgrade process for Windows 10, facilitating a contactless solution for more than 300 users. Additionally, he implemented a contactless computer equipment deployment process for new hires, enhancing operational efficiency within the Urban Institute.