Ashley (Moeller) Thomas
About Ashley (Moeller) Thomas
Ashley (Moeller) Thomas serves as the Director of Customer Success at Urban SDK, where she manages a diverse team and advocates for customer needs. She has a background in customer success and management, with previous roles at Bruster's Real Ice Cream, Intelliverse, and FieldEdge.
Work at Urban SDK
Ashley Thomas has been serving as the Director of Customer Success at Urban SDK since 2021. In this role, she manages a diverse team that includes customer success representatives, support representatives, and data analysts. She focuses on nurturing customer relationships to drive product and service value. Additionally, she advocates for customer needs across various departments within the organization. Ashley has also developed internal processes aimed at enhancing customer success, ensuring that clients can set and achieve critical goals and key performance indicators.
Previous Experience in Customer Success
Prior to her current role, Ashley Thomas held several positions in customer success. She worked at FieldEdge as a Customer Success Manager from 2019 to 2021, where she managed customer relationships and supported client objectives. Before that, she served as a Client Success Manager at Intelliverse from 2014 to 2019, contributing to client satisfaction and retention. Ashley also worked at Intelliverse as a Sales Development Representative for a brief period in 2014. Her experience in these roles has equipped her with the skills necessary to excel in customer success management.
Early Career at Bruster's Real Ice Cream
Ashley Thomas began her career at Bruster's Real Ice Cream, where she worked as a Crew Leader from 2008 to 2012 in Snellville, GA. This role provided her with foundational experience in customer service and team management. During her four years at Bruster's, she developed skills in customer interaction and team leadership, which have been beneficial in her subsequent roles in customer success.
Education and Expertise
Ashley Thomas studied at Kennesaw State University, where she earned a Bachelor of Business Administration (B.B.A.) with a focus on Management from 2010 to 2014. This educational background has provided her with a strong foundation in business principles and management strategies, which she applies in her current role in customer success. Her academic achievements complement her extensive experience in the field.