Bruce Mac William
About Bruce Mac William
Bruce Mac William is a Customer Service Administrator at URBN, where he has worked since 2019. He has a background in personal training and recruitment, having previously held positions at Places for People Leisure, Virgin Active, and Impact Recruitment.
Current Role at URBN
Bruce Mac William has been serving as a Customer Service Administrator at URBN since 2019. In this role, he is responsible for managing customer inquiries and ensuring a high level of service across the Urban Outfitters, Anthropologie Group, Free People, and Nuuly brands. His position involves addressing customer needs, resolving issues, and contributing to the overall customer experience.
Previous Experience in Customer Service and Fitness
Before joining URBN, Bruce Mac William worked in various roles related to customer service and fitness. He was a Resourcing Consultant at Impact Recruitment for seven months in 2019, where he focused on recruitment processes. Prior to that, he worked as a Personal Trainer at Virgin Active for four months in 2018 and as a Certified Personal Trainer at Places for People Leisure for eleven months from 2017 to 2018.
Education in Public Services
Bruce Mac William studied at Tresham from 2012 to 2015, where he achieved a qualification in Uniformed Public Services. This three-year program provided him with foundational knowledge and skills relevant to public service roles.
Experience in Health and Fitness
In addition to his customer service roles, Bruce Mac William has experience in health and fitness. He worked as a Health and Fitness Specialist at Camp Starlight for two months in 2017, where he contributed to the wellness and fitness programs for participants.