Christopher H.
About Christopher H.
Christopher H. is a Network/System Administrator with experience in technical support for various operating systems. He has worked for URBN since 2021, managing networks for over 600 retail stores and contributing to IT documentation.
Work at URBN
Christopher H. has been employed at URBN since 2021 as a Network / System Administrator. In this role, he is responsible for monitoring and maintaining networks that support over 600 retail stores under the URBN umbrella, which includes brands such as Urban Outfitters, Anthropologie, Free People, and Nuuly. His duties include providing technical support and problem resolution for various systems, including Windows, Linux, and Mac. Christopher also administers user accounts and permissions through Active Directory, Exchange Admin Center, and Azure.
Education and Expertise
Christopher H. earned a Bachelor of Science in Software Development from Western Governors University, completing his studies from 2020 to 2022. This educational background has equipped him with the necessary skills to excel in his role as a Network / System Administrator. His expertise includes administering user accounts, monitoring networks, and providing technical support across multiple operating systems.
Background
Before his current position at URBN, Christopher H. held various roles that contributed to his technical skills and experience. He worked as a Delivery Driver at FedEx Ground from 2018 to 2021, where he gained logistical and operational insights. Prior to that, he served as a Senior Supervisor / Equipment Technician at Planet Fitness from 2016 to 2019, and as an Overnight Janitor / Custodian at the same organization for five months in 2015. These positions provided him with diverse experiences in customer service and technical support.
Technical Support Contributions
In his role as a Network / System Administrator, Christopher H. contributes to the IT Support knowledge base by documenting approved articles, processes, and configurations. This documentation helps streamline technical support processes and enhances the overall efficiency of the IT department at URBN. His commitment to maintaining accurate records supports ongoing training and knowledge sharing within the team.