Jen Hardcastle
About Jen Hardcastle
Jen Hardcastle is a Customer Service Manager with extensive experience in retail management, having worked at notable companies such as John Lewis & Partners and URBN. She has a background in customer service and management, with a degree from De Montfort University.
Work at URBN
Jen Hardcastle has been employed at URBN since 2021, serving in the role of Customer Service Management. This position encompasses overseeing customer service operations across multiple brands, including Urban Outfitters, Anthropologie Group, Free People, and Nuuly. Her responsibilities include managing customer interactions, ensuring service quality, and implementing strategies to enhance the overall customer experience.
Previous Experience at John Lewis & Partners
Prior to her current role, Jen Hardcastle worked at John Lewis & Partners for a total of five years in various capacities. She served as Customer Experience Manager from 2019 to 2021 in London, focusing on improving customer satisfaction and service delivery. Before that, she held the position of Retail Manager from 2016 to 2021 in Peterborough, where she managed retail operations and staff. Additionally, she worked as Customer Service Manager from 2012 to 2013 in Cambridge and as Retail Sales Manager from 2011 to 2012 in London.
Experience at Waitrose
Jen Hardcastle worked at Waitrose as Customer Service Manager from 2013 to 2016. In this role, she was responsible for managing customer service teams and ensuring high standards of service delivery. Her experience at Waitrose contributed to her expertise in customer service management and retail operations.
Education and Expertise
Jen Hardcastle studied at De Montfort University, where she gained knowledge and skills relevant to her career in customer service and management. She also attended Hinchingbrooke School, which provided her with foundational education. Her academic background supports her professional expertise in customer experience and retail management.