Kelly Johnston
About Kelly Johnston
Kelly Johnston is a Marketplace Customer Success Specialist at URBN, where she has worked since 2021. She has a background in fashion merchandising and has held various roles within the company and the fashion industry.
Current Role at URBN
Kelly Johnston serves as a Marketplace Customer Success Specialist at URBN, which encompasses Urban Outfitters, Anthropologie Group, Free People, and Nuuly. She has held this position since 2021, contributing to customer success initiatives for three years. Her role is based in Philadelphia, Pennsylvania, where she focuses on enhancing the customer experience within the marketplace.
Previous Experience at URBN
Prior to her current role, Kelly Johnston worked at URBN as a Marketplace Customer Success Assistant from 2020 to 2021. In this position, she supported customer success operations for six months. Additionally, she served as a Web Coordinator (EU) at Urban Outfitters from 2017 to 2019, where she managed web-related tasks for two years, also in Philadelphia, Pennsylvania.
Internship Experience
Kelly Johnston gained valuable experience as a Wholesale Coordinator Intern at Zac Posen House of Z LLC in 2015, where she worked for three months in New York, New York. She also interned at Delta Galil Industries as a Women's Activewear Intern in 2016 for two months, further expanding her industry knowledge and skills.
Education in Fashion Merchandising
Kelly Johnston studied at the University of Delaware, where she earned a Bachelor of Science (B.S.) degree in Fashion Merchandising. Her studies spanned from 2013 to 2017, providing her with a solid foundation in the fashion industry and preparing her for her subsequent roles.