Sonal Patel
About Sonal Patel
Sonal Patel is a Customer Service Specialist currently employed at URBN, where she has worked since 2019. She previously held various customer service roles at Santander UK from 2010 to 2019, including Customer Service Manager.
Current Role at URBN
Sonal Patel serves as a Customer Service Specialist at URBN, which encompasses brands such as Urban Outfitters, Anthropologie Group, and Free People. She has held this position since 2019, contributing to the customer service operations for over five years. In this role, she is responsible for addressing customer inquiries, resolving issues, and enhancing the overall customer experience across the URBN brand portfolio.
Previous Experience at Santander UK
Prior to her current role, Sonal Patel worked at Santander UK in various capacities. She began her tenure in 2010 as a Customer Service Advisor for seven months. She then progressed to the role of Customer Service Supervisor, where she worked for seven years until 2017. In 2017, she advanced to the position of Customer Service Manager, which she held for two years until 2019. Her experience at Santander UK provided her with a solid foundation in customer service management.
Education and Training
Sonal Patel studied at Hatch End Sixth Form, where she completed her education before entering the workforce. This educational background has equipped her with essential skills that she has applied throughout her career in customer service.