Tayo Ogunbadejo
About Tayo Ogunbadejo
Tayo Ogunbadejo is a Customer Service Associate at URBN in Towson, Maryland, with a background in Marketing and a Master of Library & Information Science. Since 2021, he has effectively managed inventory, assisted customers, and operated POS transactions.
Work at URBN
Tayo Ogunbadejo has been employed as a Customer Service Associate at URBN since 2021. Located in Towson, Maryland, Tayo's role involves assisting over 100 customers per shift by providing merchandise expertise and managing payment transactions. Tayo has contributed to maintaining accurate inventory counts for over 300 items by identifying and reconciling discrepancies promptly. Additionally, Tayo has signed over 200 customers up for loyalty programs, demonstrating a commitment to enhancing customer engagement and satisfaction.
Education and Expertise
Tayo Ogunbadejo pursued higher education at Towson University, where Tayo earned a Master of Library & Information Science (MLIS) from 2020 to 2023. Prior to this, Tayo studied Marketing at the University of Maryland Eastern Shore. This educational background provides Tayo with a solid foundation in customer service and information management, enhancing the ability to meet customer needs effectively.
Customer Service Skills
In the role of Customer Service Associate, Tayo Ogunbadejo has developed strong customer service skills, assisting a significant number of customers each shift. Tayo operates the POS system efficiently, handling various transactions including credit, cash, exchanges, returns, and refunds. This expertise ensures a seamless cash flow and enhances the overall shopping experience for customers.
Inventory Management
Tayo Ogunbadejo plays a key role in inventory management at URBN by ensuring accurate counts for over 300 items. Tayo identifies and reconciles discrepancies in inventory records in a timely manner, which is essential for maintaining stock accuracy and supporting operational efficiency within the store.