Tom Brackley
About Tom Brackley
Tom Brackley is an Inbound Manager at URBN, where he has worked since 2018. He has a background in project coordination and team management, with experience in vendor relations and compliance.
Work at URBN
Tom Brackley currently serves as the Inbound Manager at URBN, which encompasses brands such as Urban Outfitters, Anthropologie Group, Free People, and Nuuly. He has held this position since 2018 in Peterborough, England. Prior to this role, he worked as an Operational Team Manager at URBN for seven months in Rushden, England, from 2017 to 2018. In his current role, he has been instrumental in managing relationships with multiple third-party logistics (3PL) service providers, ensuring that key performance indicators (KPIs) and service level agreements (SLAs) are met.
Education and Expertise
Tom Brackley studied at the University of Bradford, where he earned a Bachelor’s Degree in Business and Management from 2014 to 2017. He also attended Sharnbrook Upper School from 2002 to 2007 and Margaret Beaufort Middle School from 1998 to 2002. His educational background has equipped him with a solid foundation in business principles and management strategies, which he applies in his current role at URBN.
Background
Before joining URBN, Tom Brackley worked at Showtrax International as a Project Coordinator from 2007 to 2014. He then transitioned to Morrisons, where he served as a Team Manager from 2014 to 2017. Throughout his career, he has developed expertise in purchase order management software, specifically Tradestone, and inbound booking tools like LIMA, focusing on platform usage and data integration.
Achievements
In his role at URBN, Tom has played a key role in the rollout of multi-price tickets within the EU business, which resulted in approximately £300,000 in cost savings. He successfully navigated the challenges posed by Brexit by reinforcing the business's terms of trade between the UK and EU. Additionally, he led the onboarding of a new service provider to mitigate Brexit risks and ensure the supply of tickets and labels to the vendor base.
Vendor Relations and Compliance
Tom Brackley has refined communication channels to enhance vendor knowledge in areas such as Vendor Relations, Transportation, and Compliance. He has raised brand awareness regarding non-compliance rework, specifically chargebacks, and developed processes to manage associated costs across various cost centers. His efforts have contributed to improved operational efficiency and vendor collaboration.