Adam Hoffman
About Adam Hoffman
Adam Hoffman is a Customer Service Manager for National Sales at US Foods, where he has worked since 2017. He has extensive experience in customer service and sales management, having held various roles in the food service industry since 1996.
Work at US Foods
Adam Hoffman has been serving as the Customer Service Manager for National Sales at US Foods since 2017. His role is based in Plymouth, Minnesota. In this position, he assists Customer Service Representatives by escalating inquiries to higher-level functions, such as operations and pricing. He also coordinates activities with other departments to ensure that customer needs are met effectively. Prior to his current role, he worked as a Sales Coordinator at US Foods from 2016 to 2017 and as a Territory Sales Manager from 2011 to 2014.
Previous Experience
Before joining US Foods, Adam Hoffman held various positions in the food service and customer support industries. He worked at First Financial Merchant Services as Agent Director / Support for a brief period in 2014. His experience also includes a managerial role at Cheddar's Casual Cafe from 2007 to 2011 and as Kitchen Manager at The Cheesecake Factory in 2006. Additionally, he spent a decade at Chili's as a Regional Training Coordinator, where he contributed to training and development initiatives.
Education and Expertise
Adam Hoffman studied at New Mexico State University, where he pursued a degree in Computer Science from 1999 to 2001. His educational background provides him with a solid foundation in technical skills, which he has applied throughout his career in customer service and sales management. His expertise includes developing and implementing customer service procedures aimed at enhancing team efficiency and customer satisfaction.
Customer Service Management Skills
In his current role, Adam Hoffman is responsible for determining Customer Service Representative schedules to ensure adequate coverage for customer and Account Executive calls. He monitors call statistics to assess performance against key performance indicators for the Customer Service team. His focus on efficiency and customer satisfaction has been a significant aspect of his management approach.