Carolyn Boom
About Carolyn Boom
Carolyn Boom serves as the Sr. Director of Customer Experience at US Foods, where she has worked since 2018. With a background in logistics and route engineering, she has significantly improved customer experience strategies in the supply chain sector.
Current Role at US Foods
Carolyn Boom serves as the Senior Director of Customer Experience at US Foods, a position she has held since 2018. In this role, she focuses on enhancing customer experience strategies within the supply chain sector. Her work is aimed at optimizing processes and improving service delivery, ensuring that customer needs are met effectively. Based in Illinois, she has contributed to the company's commitment to providing quality service and support to its clients.
Previous Experience at Dean Foods
Before joining US Foods, Carolyn Boom worked at Dean Foods as a Logistics Route Engineer from 2014 to 2018. During her four years in this role, she was based in Franklin Park and focused on logistics operations. Her experience in route engineering provided her with valuable insights into the complexities of supply chain management, which she later applied to her customer experience initiatives.
Educational Background
Carolyn Boom studied at Northern Illinois University from 2006 to 2010, where she earned a Bachelor of Science degree in Business Administration with a minor in Economics. Her education provided her with a solid foundation in business principles and economic theory, which she utilizes in her professional roles to enhance supply chain operations and customer experience strategies.
Career Path and Early Roles
Prior to her current position, Carolyn Boom held various roles that contributed to her expertise in logistics and customer experience. She worked as an SDO Analyst (Route Logistics) at PepsiCo from 2012 to 2014 and as an Administrative Assistant at CME Technology Services, Inc. from 2008 to 2010. These positions helped her develop a strong skill set in logistics and administrative functions, which supports her current focus on customer experience management.