Florence Louissaint
About Florence Louissaint
Florence Louissaint is the Manager of Customer Service for Multi Unit Sales at US Foods, where she has worked since 2018. She has a background in customer service management, having previously held supervisory roles at Quidsi Inc. and Integra LifeSciences.
Current Role at US Foods
Florence Louissaint serves as the Manager of Customer Service for Multi Unit Sales at US Foods. In this role, she oversees the activities of Customer Service Representatives and sales order processing staff. Her responsibilities include recommending changes to products or services based on customer feedback and troubleshooting non-routine customer complaints. Louissaint has been with US Foods since 2018, working in locations such as Perth Amboy, NJ, and Pittston, PA.
Previous Experience at Quidsi Inc.
Before joining US Foods, Florence Louissaint worked at Quidsi Inc., a subsidiary of Amazon, from 2009 to 2013. In her role as Supervisor of Customer Service, she managed customer service operations in Jersey City, NJ, for four years. Her experience at Quidsi contributed to her skills in customer service management and operational oversight.
Experience at Integra LifeSciences
Florence Louissaint was employed at Integra LifeSciences as a Customer Service Supervisor from 2015 to 2018. During her three years in Plainsboro, NJ, she was responsible for supervising customer service operations, further enhancing her expertise in managing customer interactions and resolving issues.
Educational Background
Florence Louissaint studied at DeVry University, where she earned a Bachelor of Applied Science (BASc) in Health Information/Medical Records Administration from 2012 to 2017. Prior to that, she completed an Associate of Science (AS) degree in Health Information/Medical Records Technology at Keller Graduate School of Management of DeVry University from 2009 to 2012. Her educational background supports her roles in customer service within the healthcare and food service industries.
Customer Service Policies Development
At US Foods, Florence Louissaint has developed customer service policies and procedures aimed at ensuring consistent customer service and satisfaction. Her initiatives are informed by customer feedback and are designed to enhance the overall customer experience.