Joe Serafi
About Joe Serafi
Joe Serafi is a Major Account Coordinator at US Foods, where he has worked since 2014. He previously served as a Group Sales Coordinator at Radisson Hotels and has extensive experience in account management and revenue oversight.
Work at US Foods
Joe Serafi has been employed at US Foods as a Major Account Coordinator since 2014. In this role, he manages significant accounts, contributing to the company's operations in the Las Vegas, Nevada area. His responsibilities include overseeing order processing and addressing customer inquiries. He utilizes various computer applications such as Orderscan, Tandem, Edge, and Prism to streamline these processes. His work has resulted in a 97% error-free ordering platform annually, which includes managing returns and consistently meeting daily cut-off times.
Previous Experience at Radisson Hotels
Before joining US Foods, Joe Serafi worked at Radisson Hotels as a Group Sales Coordinator from 2009 to 2012. During his three years in this position, he operated in Freehold, New Jersey. His role involved coordinating group sales efforts and managing client relationships. This experience provided him with a foundation in account management and customer service, which he has applied in his subsequent roles.
Education and Expertise
Joe Serafi studied at Brookdale Community College, where he earned an Associate's degree in Business Administration and Management from 2008 to 2010. This educational background has equipped him with essential skills in business operations and management. His expertise includes account management, particularly in the context of major casino groups and national accounts, where he has trained a support team of 16 individuals.
Revenue Management and Contributions
In his current role at US Foods, Joe Serafi manages up to $48 million in annual revenue as an assistant to one of seven Major Account Executives. His contributions are significant in maintaining the financial health of the accounts he oversees. His ability to manage large volumes of revenue while ensuring operational efficiency reflects his proficiency in account coordination and management.