Jonathan Stevens
About Jonathan Stevens
Jonathan Stevens is the Lead Desktop Analyst for Client Technologies at US Foods, where he has worked since 2015. He has extensive experience in IT support and project implementation, having previously held roles at US Foods and Convergys.
Work at US Foods
Jonathan Stevens currently holds the position of Lead Desktop Analyst in Client Technologies at US Foods, a role he has maintained since 2015. Prior to this, he worked as a Client Services Sr. Desktop Analyst from 2011 to 2015 and as an IT Support Specialist from 2006 to 2011. His tenure at US Foods spans over nine years, during which he has been involved in various enterprise-level projects, including the upgrade of the Netmotion Mobile VPN and the implementation of the DocLink Environment for document management. He leads a team of 14 technicians, providing support for over 16,000 endpoints across 65 office locations.
Education and Expertise
Jonathan Stevens studied at Eastern New Mexico University, where he earned a degree in Computer Information Systems from 2001 to 2003. His educational background provides a foundation for his extensive experience in IT support and desktop analysis. He has developed expertise in creating and managing Virtual Desktop Infrastructure (VDI) images and pools, utilizing VMware technologies such as VMware View and VMware Thinapp. His skills also include application virtualization and forensic administration for data protection.
Background
Before joining US Foods, Jonathan Stevens worked at Convergys as a Technical Support II from 2004 to 2006. His experience in technical support laid the groundwork for his subsequent roles in IT at US Foods. He has a total of over 15 years of experience in the IT field, with a focus on desktop support, virtualization, and enterprise project management. His career has been characterized by a commitment to improving IT processes and enhancing user experiences across various organizations.
Achievements
Throughout his career, Jonathan Stevens has led significant upgrades and implementations within the IT infrastructure at US Foods. Notable achievements include the enterprise-wide upgrade from Internet Explorer 8 to Internet Explorer 11 and the design and administration of Virtual Desktop Infrastructure (VDI) using VMware technologies. He also provides technical training for Division IT coordinators, ensuring that staff are well-equipped to handle laptop and workstation processes effectively.