Krisanna P.
About Krisanna P.
Krisanna P. is the Senior Director of Support and Operations at US Foods, where she leads a team of over 130 professionals and oversees multi-tiered technical support. With a background in IT support and leadership since 2000, she has contributed to system stability and service delivery in the foodservice industry.
Work at US Foods
Krisanna P. serves as the Senior Director of Support & Operations at US Foods, a position she has held since 2019. In this role, she directs a team of over 130 professionals, including Service Desk Analysts, Technical Support Analysts, Operators, Incident Coordinators, Command Center Managers, and Service Desk Managers. Krisanna oversees Tier 1 through Tier 3 level support and coordinates major incident escalation to ensure efficient operations within the organization. Her leadership is pivotal in maintaining service delivery targets and improving system stability through collaboration with the broader Infrastructure team.
Education and Expertise
Krisanna P. earned her Bachelor’s Degree from Utah State University, studying from 1994 to 2000. In addition to her formal education, she participated in US Foods Leadership Training, completing the Aspire to Grow program in 2019, which lasted for 11 months. This combination of academic and leadership training has equipped her with the skills necessary to manage large teams and complex operational challenges effectively.
Background in Foodservice Industry
Krisanna P. has been involved in the foodservice industry since 2000, accumulating extensive experience in various IT Support and Leadership roles. Her career has been marked by a commitment to enhancing operational efficiency and service quality within the sector. Prior to her current role, she served as an Assistant Coach in Systems for Wal-Mart Grocery Distribution, where she focused on supporting onsite IT operations.
Leadership and Team Management
In her current position, Krisanna P. leads a diverse team of professionals, fostering a collaborative environment that emphasizes effective communication and problem-solving. Her leadership style focuses on empowering team members and ensuring that they have the resources needed to succeed. By overseeing multiple levels of support, she plays a crucial role in maintaining high standards of service and operational excellence.