Matthew Hoff
About Matthew Hoff
Matthew Hoff is an IT Service Desk Agent with extensive experience in the IT support field, having worked at various companies including US Foods and Apollo Group. He holds certifications in ITIL Foundations v3 and CompTIA A+, and has a background in radio broadcasting and marketing.
Current Role at US Foods
Matthew Hoff currently serves as an IT Service Desk Agent at US Foods, a position he has held since 2011. His role involves providing technical support and assistance to users, ensuring efficient operation of IT services within the organization. He is based in Tempe, AZ, where he contributes to the IT service management team.
Previous Experience in IT Service Desk
Before joining US Foods, Matthew Hoff worked at HCL Technologies as an IT Service Desk Agent for 11 months in 2011 and 2012. Prior to that, he spent nine years at Apollo Group as an IT Service Desk Applications Analyst from 2002 to 2011. His experience in these roles has equipped him with a solid foundation in IT service management and user support.
Customer Service Background
Matthew Hoff began his career in customer service at AT&T, where he worked as a Customer Service Representative from 1996 to 1998 for two years. This early experience in customer-facing roles has contributed to his skills in communication and problem-solving in IT support.
Education and Certifications
Matthew Hoff has a diverse educational background. He studied Radio Broadcasting at the East Valley Institute of Technology from 1992 to 1993. He also pursued some college education in Marketing at the University of Phoenix from 2003 to 2008. In addition, he holds IT certifications, including ITIL Foundations v3 achieved in 2012 and CompTIA A+ certification obtained in 2010.
High School Education
Matthew Hoff completed his high school education at McClintock High School, where he studied General Studies and earned his diploma from 1988 to 1993. This foundational education has supported his subsequent academic and professional pursuits.