Michael Truppay
About Michael Truppay
Michael Truppay serves as a Territory Manager at US Foods, where he manages delivery schedules, resolves issues, and researches customer needs to recommend suitable products. He has worked in this role for 25 years in the Allentown, Pennsylvania area, focusing on customer relationships and market trends.
Work at US Foods
Michael Truppay has served as a Territory Manager at US Foods since 1999, accumulating 25 years of experience in this role. He is based in the Allentown, Pennsylvania area. His responsibilities include managing delivery schedules and addressing issues such as delivery mispicks and stock-outs. Truppay also collaborates with Customer Solutions Coordinators and Sales Coordinators to streamline administrative tasks, allowing him to focus on customer engagement and sales.
Customer Relationship Management
In his role, Truppay emphasizes the importance of understanding customer business needs. He researches these needs to recommend products and services that align with current market trends. He develops and nurtures existing customer relationships by delivering consistent sales presentations and providing product information and practical training to customer personnel. This approach helps in fostering long-term partnerships with clients.
Market Analysis and Business Development
Truppay stays informed about market conditions and competitor products to offer value-added services to his customers. He participates in various organizations, clubs, and trade shows to identify new business opportunities. Additionally, he utilizes market intelligence databases and business directories to identify prospective customers, enhancing his ability to expand the customer base.
Financial Management and Collaboration
As part of his responsibilities, Truppay collaborates with the credit department to manage accounts receivable and ensure timely collection of balances due. This collaboration is essential for maintaining the financial health of the territory he manages. His ability to resolve delivery issues and manage customer accounts contributes to the overall efficiency of operations at US Foods.