Porsha Thomas Page
About Porsha Thomas Page
Porsha Thomas Page serves as the Director of Customer Experience for the Southeast Region at US Foods, where she has worked since 2021. With a background in psychology and extensive experience in customer service management, she leads a team of over 200 associates and focuses on process improvement and customer onboarding.
Current Role at US Foods
Porsha Thomas Page serves as the Director of Customer Experience for the Southeast Region at US Foods. She has held this position since 2021, overseeing customer experience initiatives in Flowood, Mississippi. In this role, she manages a team of over 200 associates, ranging from entry-level contributors to experienced people managers. Her responsibilities include developing and maintaining a consistent customer onboarding process utilizing Salesforce.com and other tools.
Previous Experience at US Foods
Prior to her current role, Porsha Thomas Page worked at US Foods as an Area Manager in Sales Coordination from 2015 to 2021. During her six years in this position, she focused on enhancing sales strategies and operational efficiency in Flowood. Her experience in this role laid the groundwork for her subsequent leadership position in customer experience.
Education and Expertise
Porsha Thomas Page holds a Bachelor of Science degree in Psychology from Jackson State University, which she earned from 2007 to 2011. She furthered her education by obtaining a Master of Science in Industrial and Organizational Psychology from Walden University in 2020. Additionally, she completed the Pharmaceutical Sales Training Program through the National Association of Pharmaceutical Sales Representatives in 2019.
Career Background
Porsha Thomas Page has a diverse career background, having worked in various roles across multiple organizations. She served as an Executive Team Leader in Human Resources at Target from 2011 to 2014 and as a Customer Service Manager at McLane Company, Inc. for six months in 2015. Her experience also includes positions at Coach as an Associate Store Manager and at CarMax as a Business Office Associate.
Leadership and Process Improvement
In her current role, Porsha Thomas Page emphasizes process improvement and technology integration. She builds, tracks, and shares standard Key Performance Indicators (KPIs) for her team, ensuring consistency in performance. She actively drives process improvement by seeking opportunities for synergy, simplification, and automation of existing processes and reporting.