Sterling Jones
About Sterling Jones
Sterling Jones is a Service Desk Associate with extensive experience in technical support roles across various companies. He has worked in the industry since 2005, holding positions at organizations such as ARRIS, DFIN, and US Foods.
Current Role at US Foods
Sterling Jones has been employed at US Foods as a Service Desk Associate since 2019. In this role, he is responsible for providing technical support and assistance to users within the organization. His work involves troubleshooting issues, managing service requests, and ensuring efficient operation of IT services. Over the course of his tenure, he has contributed to maintaining high levels of user satisfaction through effective problem resolution.
Previous Experience in IT Support
Before joining US Foods, Sterling Jones held several positions in IT support. He worked as a Service Desk Analyst at Reqroute, Inc for one month in 2019. Prior to that, he served as a Product Support Analyst at Donnelley Financial Solutions (DFIN) from 2017 to 2018 for one year. Additionally, he worked as a Service Desk Associate at Food Services of America for five months in 2019 and as a Support Engineer at Insight Global for six months in 2017.
Long-Term Experience at ARRIS
Sterling Jones has extensive experience in technical support, having worked at ARRIS as a Business Technical Support Specialist from 2005 to 2016 for eleven years. In this role, he developed skills in troubleshooting and resolving technical issues, which laid the foundation for his subsequent positions in the IT support field.
Educational Background
Sterling Jones studied at Rio Salado College, where he achieved his GED. This educational background provided him with the foundational skills necessary for his career in information technology and support services.