Susan Custer
About Susan Custer
Susan Custer serves as the Director of Workforce Representation at US Foods, where she has developed and managed Affirmative Action Programs for large organizations. With extensive experience in compliance and human resources, she has successfully reduced costs and closed numerous audits without violations.
Work at US Foods
Susan Custer serves as the Director of Workforce Representation at US Foods, a position she has held since 2023. In this role, she focuses on developing and implementing strategies that promote diversity and inclusion within the workforce. Her extensive background in affirmative action and compliance positions her to effectively manage workforce representation initiatives in a large organization.
Education and Expertise
Susan Custer holds a Bachelor's degree in Management from Johnson & Wales University. Additionally, she has earned a Master's degree in Law from Champlain College. Her educational background supports her expertise in compliance and affirmative action, enabling her to navigate complex regulatory environments effectively.
Background
Susan Custer has over two decades of experience in workforce compliance and affirmative action. She began her career at Textron, where she worked as a Compliance Consultant for 15 years. Following her tenure at Textron, she held various roles, including EEO Program Manager at Chugach Alaska Corporation and Compliance Manager at Lowe's, before taking on her current position at US Foods.
Achievements
Throughout her career, Susan Custer has designed and managed an Affirmative Action Program for an organization with over 40,000 employees. She has developed over 80 establishment-based Affirmative Action Plans annually and successfully closed over 100 OFCCP audits with no findings or violations. Additionally, she reduced compliance costs by approximately $500,000 annually by centralizing AAP development in-house.
Professional Certifications
Susan Custer is Six Sigma Green Belt certified, which reflects her commitment to process improvement and operational efficiency. This certification complements her role in compliance and workforce representation, allowing her to apply systematic approaches to enhance organizational practices.