Akia Richards
About Akia Richards
Akia Richards is an apprentice specializing in solution consulting and retention optimization. With experience in customer service and corporate strategy, she has contributed to various organizations, enhancing customer trust and operational efficiency.
Current Role at Us In Technology
Akia Richards is currently employed as an Apprentice at Us In Technology since 2023. In this role, Akia contributes to various projects aimed at enhancing operational efficiency and customer engagement. The position involves collaborating with teams to develop strategies that align with the company's objectives.
Previous Experience in Customer Service
Prior to joining Us In Technology, Akia held several positions in customer service and sales. Akia worked as a Sales Professional at Ross Downing Buick GMC Gonzales from 2019 to 2020. Subsequently, Akia served as a Customer Experience Specialist at Focus Foods for 8 months in 2021, followed by a role as an Onboarding Specialist at Legend Lending Corporation from 2021 to 2022.
Education and Academic Background
Akia Richards studied at the University of Louisiana at Lafayette, where Akia earned a Bachelor's degree in Business Administration and Management. The degree was completed over a four-year period from 2019 to 2023, providing a solid foundation in business principles and management strategies.
Skills and Specializations
Akia specializes in solution consulting and retention optimization, focusing on start-ups, developing businesses, and Fortune 500 companies. Akia has developed customer retention and growth plans that align with executive leadership goals and has facilitated corporate strategy analyses to enhance customer trust through effective communication.
Achievements in Operational Efficiency
In a previous role, Akia played a key role in optimizing a routing system, which resulted in a 45% increase in delivery efficiency and total deliveries. This achievement highlights Akia's ability to implement effective strategies that drive operational improvements.