Bilal Shahid
About Bilal Shahid
Bilal Shahid is a Product Support Operations Manager at US Mobile, where he has worked since 2017. He previously held the position of Quality Assurance Manager at J Telemarketing and has a Bachelor's degree in Business Management from London Metropolitan University.
Work at US Mobile
Bilal Shahid has been employed at US Mobile as a Product Support Operations Manager since 2017. In this role, he analyzes and resolves technical problems related to telecom connectivity and features associated with new operating systems or hardware updates. He coordinates with various departments, including Billing and Logistics, to ensure that escalated issues are resolved efficiently. His responsibilities also include managing support teams to meet customer retention goals and conducting quality assurance activities to maintain high standards in product support operations.
Previous Experience at J Telemarketing
Before joining US Mobile, Bilal Shahid worked at J Telemarketing as a Quality Assurance Manager from 2016 to 2017. His role involved overseeing quality assurance processes to ensure that the standards of service were met. This position provided him with valuable experience in managing quality control and operational efficiency.
Experience at Cineworld Cinemas Ltd
Bilal Shahid held multiple roles at Cineworld Cinemas Ltd from 2011 to 2015 while residing in London, United Kingdom. His time at Cineworld contributed to his professional development and provided him with diverse experiences in customer service and operations within the entertainment industry.
Education and Expertise
Bilal Shahid studied Business Management at London Metropolitan University, where he earned a Bachelor's degree from 2011 to 2015. Prior to this, he completed his A Levels at Roots Degree College from 2007 to 2009 and his O Levels at The City School from 1996 to 2007. His educational background has equipped him with the knowledge and skills necessary for his roles in product support and operations management.