Farah Shahid Mirza
About Farah Shahid Mirza
Farah Shahid Mirza is a Product Analyst at US Mobile, where she analyzes data to enhance customer support and improve product features. She has a diverse background in customer success, content writing, and education, with experience in various roles across multiple organizations in Karachi, Pakistan.
Work at US Mobile
Farah Shahid Mirza has been employed as a Product Analyst at US Mobile since 2023. In this role, she focuses on analyzing data to identify patterns and opportunities for improvement in customer support. She provides feedback and recommendations aimed at enhancing product features and customer support processes. Additionally, she creates and maintains detailed documentation of resolutions and support procedures for common customer issues, contributing to the development of self-help resources for customers.
Previous Experience
Prior to her current position, Farah gained diverse experience in various roles. She worked as a Customer Success Specialist at ibex from 2020 to 2021, where she supported customer needs. In 2021, she served as a Content Writer at MADMEDIA for two months. Additionally, she worked as an Account Executive at Motive from 2022 to 2023. Farah also contributed as a Virtual Teacher and Communication Specialist at Dot & Line from 2019 to 2020, and as a Teacher Assistant from 2019 to 2021.
Education and Expertise
Farah completed her Bachelor of Science in Bio Sciences at the Shaheed Zulfikar Ali Bhutto Institute of Science and Technology from 2017 to 2021. She also studied at the Institute of Business Administration, earning a Diploma in Data Mining and Business Intelligence in 2023. Earlier, she achieved Matriculation at STANMORE PUBLIC SCHOOL and completed her Intermediate studies at Army Public School - (APSACS). Her educational background provides a strong foundation for her analytical skills in her current role.
Volunteer Experience
In 2017, Farah volunteered at Shaukat Khanum Memorial Cancer Hospital and Research Centre for two months. This experience allowed her to contribute to a significant cause while gaining insights into the healthcare sector. Her volunteer work reflects her commitment to community service and her ability to engage in meaningful projects.