Mohsin Aziz
About Mohsin Aziz
Mohsin Aziz is a Product Experience Lead at US Mobile, where he has worked since 2021. He has a background in customer support and sales, with previous roles at GKhair and Mr. Cooper, and holds a Bachelor's degree in Business Administration and Management from Iqra University.
Current Role at US Mobile
Mohsin Aziz serves as the Product Experience Lead at US Mobile, a position he has held since 2021. He operates from Islamabad, Pakistan, where he focuses on enhancing product experience through innovative strategies. His role involves leveraging his expertise in content management to improve customer engagement and satisfaction. Aziz's contributions are aimed at refining product offerings and ensuring a seamless user experience.
Previous Experience at GKhair
Prior to his current role, Mohsin Aziz worked as the Customer Support Lead at GKhair from 2018 to 2020. During his two-year tenure in Islamabad, he was responsible for overseeing customer support operations. His role involved addressing customer inquiries and ensuring high levels of satisfaction, which contributed to the overall success of the company.
Experience at Mr. Cooper
Mohsin Aziz began his career in customer service as a Customer Sales Specialist at Mr. Cooper from 2016 to 2017. In this one-year position in Islamabad, he focused on sales and customer interactions, helping to drive business growth through effective communication and service delivery.
Educational Background
Mohsin Aziz studied at Iqra University, where he earned a Bachelor's degree in Business Administration and Management with a focus on Marketing. His studies spanned from 2018 to 2022, providing him with a solid foundation in business principles and marketing strategies that support his professional endeavors.
Skills and Expertise
Mohsin Aziz possesses a strong skill set in content management and customer engagement. His experience includes process standardization and management, which has led to improved operational efficiency in his roles. He demonstrates innovative and critical thinking skills, essential for addressing complex challenges in product experience.