Muhammad Imtiaz
About Muhammad Imtiaz
Muhammad Imtiaz is a Senior Product Experience Analyst at US Mobile, with a diverse background in sales, marketing, and customer experience. He co-founded Bon Voyage, an events services company, and has held various roles in organizations such as HBL and ICI Pakistan Limited.
Work at US Mobile
Muhammad Imtiaz serves as a Senior Product Experience Analyst at US Mobile, a position he has held since 2021. In this role, he supervises the customer development team, focusing on optimizing customer inflow and outflow processes. He actively participates in brainstorming sessions to develop strategies aimed at reducing customer outflows on a quarterly basis. Additionally, he is responsible for maintaining detailed records of customer onboarding issues and presenting solutions to senior management to enhance the overall process.
Education and Expertise
Muhammad Imtiaz has a diverse educational background. He studied at The City School, where he completed his O Level from 2011 to 2014. He then attended Nixor College, achieving his High School diploma in Engineering from 2014 to 2016. Following this, he pursued a Bachelor of Business Administration (B.B.A.) in Business Administration and Management, Sales & Marketing at the Institute of Business Administration from 2016 to 2020. Currently, he is studying Business Analytics & Consultancy at Edinburgh Business School, Heriot-Watt University, where he is expected to complete his Master's degree in 2024.
Background
Muhammad Imtiaz has accumulated a range of professional experiences across various industries. He co-founded Bon Voyage, an events services company, in 2017 and has been leading its sales and marketing efforts since then. Prior to his current role at US Mobile, he held positions at several organizations, including HBL - Habib Bank Limited as Assistant Manager Sales, and RB as Sales Capability & Operations Intern. His international experience includes a role as a Social Intern with AIESEC in Turkey.
Achievements
Throughout his career, Muhammad Imtiaz has demonstrated a commitment to enhancing customer experience and product strategy. His role at US Mobile involves significant contributions to optimizing customer processes and developing strategies to reduce customer outflows. Additionally, his strong background in public speaking supports his effectiveness in these roles. His experience in various internships and trainee positions has equipped him with a well-rounded skill set in sales, marketing, and customer relations.